Senior Manager, Data Management

Operations · Arlington, Virginia
Department Operations
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation $70,000-$80,000

OVERVIEW OF MEALS ON WHEELS AMERICA

Meals on Wheels America is the leadership organization supporting the more than 5,000 community-based programs across the country that are dedicated to addressing senior isolation and hunger. This network serves virtually every community in America and, along with more than two million staff and volunteers, delivers the nutritious meals, friendly visits and safety checks that enable America’s seniors to live nourished lives with independence and dignity. By providing funding, leadership, education, research and advocacy support, Meals on Wheels America empowers its local member programs to strengthen their communities, one senior at a time.


POSITION SUMMARY

Meals on Wheels America is seeking a Senior Manager, Data Management to support the implementation of organization’s strategic technology objectives. This is an incredible opportunity to have impact on the wellbeing of America’s most vulnerable population during the COVID-19 pandemic.

Reporting to the Senior Director of Data and Technology, the Senior Manager, Data Management will be responsible for executing data and technology projects that support strategies to increase revenue and Member and Supporter engagement at Meals on Wheels America. This position will assess processes and needs across the organization, find synergies to improve current workflows, advance value-add technological initiatives in the organization, and promote the effective use of current systems to their full potential. The Senior Manager will also aid in the search for and implementation of new systems and solutions to meet the growth of the organization and lead the rollout of the organizational reporting platform to enable real-time, self-service learning at all levels. The role is aided by the Data Coordinator, a position which the Senior Manager will directly line manage.


KEY ROLES AND RESPONSIBILITIES

  • Assess and guide data architecture needs and planning for Meals on Wheel America’s future enterprise database to enable robust analysis and reporting.
  • Create processes to standardize and maintain integrity of data in all systems.
  • Liaison between internal teams and external partners to keep vendor deliverables and project timelines on track, reporting back to leadership regularly.
  • Identify opportunities for system architecture improvement, managing the implementation of integrations, customizations, workflows, and automation.
  • Serve as administrator for Association Management Software (AMS) and ancillary systems.
  • Understand and document requirements of business needs, analyze gaps in systems, recommend, implement, test and validate solutions.
  • Understand and implement change management principles as related to data management practices: creating SOPs and training staff on an ongoing basis.
  • Create department level dashboards, as well as targeted reports including but not limited to campaign performance, house file, donor and Member retention reports, advocacy and overall Supporter and Member engagement reports.
  • Promote the adoption of organizational reporting, visualization, and mapping tools.
  • Line-Management of the Data Coordinator position.
  • Perform other related duties as assigned.


QUALIFICATIONS

  • Bachelor’s degree or five years related work experience required.
  • Three+ years of managing data projects.
  • Experience with Excel, SQL querying, and Tableau highly preferred.
  • Experience with NetForum enterprise preferred but other SQL based charity AMS or CMS systems will be considered.
  • Critical thinker with strong ability to understand complex problems and scenarios and translate them into technical requirements.
  • Experience with fundraising and membership data and analysis preferred.
  • Experience with system administration, implementations, and upgrades preferred.
  • Experience with organizational reporting tools.
  • Experience writing complex queries in databases with large, disparate data sets.
  • Experience with data extraction methods and automating reports.
  • Experience with people management.
  • Ability to translate technical lingo into everyday English to users of all levels and backgrounds.
  • Collaborative, team-based approach to work; self-motivated and proactive with a can-do attitude.
  • Proven ability to maintain attention to detail.
  • Ability to build client and stakeholder relationships.
  • Model organization’s cultural attributes of collaboration, learning, accountability and service and commitment to Racial Equity, Diversity, and Inclusion.


Please consider applying if you meet 75% of the qualifications.  


Benefits - Competitive base salary, medical/dental/vision (effective on the first of the month following the date of hire), company paid Life & AD&D/STD/LTD, 403(b) contribution with company match, paid time off (PTO), 11 paid holidays per year, Work/Life Balance Days off, paid parental leave, flexible schedules, Employee Assistance Program, legal & pet insurance benefit offerings and more.


Meals on Wheels America is an Inclusive Workforce/Employer and encourages applications from qualified persons of every race, ethnicity, national origin, religion, sex, age, veteran status, sexual orientation, and disability.

Thank You

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  • Location
    Arlington, Virginia
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor
  • Compensation
    $70,000-$80,000